Refund & Returns Policy
Our Commitment
At Glorystar Parts, we are committed to providing reliable laser cutting machine consumables and accessories with professional service.
If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Period
We accept return requests within 30 days after delivery.
To be eligible for a return:
- The product must be unused and in original condition.
- The product must include original packaging and accessories.
- The item must not show any signs of installation, damage, or wear.
- Proof of purchase is required.
2. Non-Returnable Items
Due to the nature of laser consumables and precision components, the following products cannot be returned:
- Used or installed laser protection lenses
- Used laser nozzles
- Opened consumable packages
- Products damaged by improper installation or operation
- Customized or special-order products
3. Damaged, Defective or Incorrect Items
If you receive damaged, defective, incorrect, or missing items, please contact us within 7 days after delivery.
Please provide:
- Order number
- Product information
- Photos or videos showing the issue
- Package photos if shipping damage occurred
After verification, we will provide a suitable solution including replacement, store credit, or refund.
4. Return Process
Step 1: Contact Us
Send your order information and return reason to our support team.
Step 2: Receive Return Approval
Please wait for return authorization before shipping any products back.
Step 3: Ship The Product
Customers are responsible for return shipping costs unless the return is caused by our error or a confirmed product defect.
5. Refund Processing
- Refunds will be issued to the original payment method.
- Refund processing normally takes 3–7 business days after approval.
- Bank or payment providers may require additional processing time.
- Original shipping fees are non-refundable unless caused by our error.
6. Order Cancellation
Orders can be canceled before shipment.
Once an order has been shipped, cancellation is no longer available. Customers may request a return after receiving the order.
7. Wrong Product Selection
If a customer orders the wrong model, size, or specification:
- The product must remain unused and unopened.
- Return shipping costs are the customer’s responsibility.
- Refunds will be processed after inspection.
8. Contact Us
For any questions regarding returns or refunds, please contact: