Glorystar Parts (“Glorystar,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or make a purchase from the Glorystar Parts website, create an account, contact us, or otherwise interact with our products and services.

This Privacy Policy applies to:

Website: Glorystar Parts
Website Address: https://glorystarparts.com
Privacy Contact: sales@glorylaser.com
Business Address: 1154 Cadillac Court Milpitas, CA 95035‑3057 Santa Clara County, California, USA

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Glorystar Parts, we may collect the following categories of personal information.

1.1 Account and Contact Information

When you create an account, place an order, request support, or contact us, we may collect:

• First and last name
• Company name
• Email address
• Telephone number
• Billing address
• Shipping address
• Country or region
• Account username
• Account preferences
• Communication preferences

1.2 Order and Transaction Information

When you purchase products from Glorystar Parts, we may collect:

• Products purchased
• Product quantities
• Order number
• Order date
• Purchase history
• Shipping method
• Shipping status
• Tracking information
• Taxes, customs duties, and shipping charges
• Refund, return, and exchange information
• Invoice and transaction records

We use this information to process and fulfill your orders, provide customer service, manage returns and refunds, and maintain transaction records.

1.3 Payment Information

Payments may be processed by third-party payment service providers.

Depending on the payment method selected, those providers may collect information such as:

• Cardholder name
• Billing address
• Payment card information
• Bank or payment account information
• Transaction authorization information

Glorystar Parts generally does not receive or store complete payment card numbers when payments are processed directly by an authorized third-party payment provider.

Your payment provider’s own privacy policy and terms may also apply.

1.4 Device and Technical Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Referring website
• Pages viewed
• Date and time of access
• Website interactions
• Cookie identifiers
• Approximate geographic location derived from IP address
• Diagnostic and security information

We may use this information to operate the website, analyze performance, prevent fraud, improve security, and understand how visitors use Glorystar Parts.

1.5 Customer Service and Technical Support Information

If you contact us regarding laser parts or technical support, we may collect information such as:

• Machine model
• Laser cutting head model
• Part number
• Product photographs
• Equipment photographs
• Product dimensions
• Serial numbers
• Support messages
• Email correspondence
• WhatsApp communications
• Warranty or service information

Please avoid sending personal information that is not necessary for us to provide support.

1.6 Marketing Information

If you subscribe to marketing communications, we may collect:

• Email address
• Marketing preferences
• Newsletter subscription status
• Engagement with marketing emails

You may unsubscribe from marketing communications at any time.

2. How We Collect Personal Information

We may collect information:

Directly from you, for example when you:

• Create an account
• Place an order
• Complete checkout
• Contact customer service
• Request technical support
• Submit a return or refund request
• Subscribe to marketing communications

Automatically, through technologies such as:

• Cookies
• Server logs
• Analytics tools
• Security technologies
• Similar tracking technologies

From third parties, including where applicable:

• Payment processors
• Shipping carriers
• Logistics providers
• Fraud prevention services
• Analytics providers
• Advertising platforms
• Customer service providers

3. How We Use Personal Information

We may use personal information for the following purposes:

Order Processing

To:

• Process purchases
• Verify orders
• Receive payment confirmation
• Prepare shipments
• Calculate shipping charges
• Calculate applicable taxes or duties
• Provide shipping and tracking information
• Process returns and refunds

Account Management

To:

• Create and maintain customer accounts
• Authenticate account access
• Display order history
• Save addresses and account preferences
• Support password resets

Customer and Technical Support

To:

• Respond to inquiries
• Identify compatible laser parts
• Provide product recommendations
• Resolve order problems
• Provide after-sales assistance

Website Operation

To:

• Operate and maintain our website
• Improve website usability
• Diagnose technical issues
• Analyze website performance

Security and Fraud Prevention

To:

• Detect suspicious transactions
• Prevent unauthorized access
• Protect customer accounts
• Protect our website and business
• Investigate suspected fraud or abuse

Legal and Regulatory Purposes

To:

• Maintain accounting and tax records
• Respond to lawful government requests
• Establish or defend legal claims
• Comply with applicable laws and regulations

Marketing

Where permitted by law, we may use your contact information to provide:

• Product information
• New product announcements
• Consumables recommendations
• Promotions
• Other Glorystar communications

Where consent is legally required, we will obtain consent before sending marketing communications.

4. Legal Bases for Processing – EEA and UK

If you are located in the European Economic Area or United Kingdom, we process personal data only where a valid legal basis applies.

Depending on the activity, our legal basis may include:

Performance of a Contract

We process information when necessary to:

• Process your order
• Accept payment
• Ship products
• Manage your customer account
• Process returns and refunds

Legitimate Interests

We may process information where necessary for legitimate business purposes, including:

• Fraud prevention
• Website security
• Customer service
• Business administration
• Improving our products and website

We balance these interests against your privacy rights.

Consent

We may rely on consent for activities such as:

• Certain marketing communications
• Non-essential cookies
• Advertising technologies

You may withdraw consent where legally permitted.

Legal Obligation

We may process information where required to comply with:

• Tax obligations
• Accounting obligations
• Regulatory requirements
• Court orders
• Other applicable legal requirements

These types of disclosures are among the transparency information required under GDPR and UK GDPR.

5. Cookies and Similar Technologies

Glorystar Parts may use cookies and similar technologies to operate and improve the website.

Cookies may include the following categories.

Strictly Necessary Cookies

These cookies support essential website functions such as:

• Shopping cart
• Checkout
• Account login
• Security
• Session management

These cookies generally cannot be disabled without affecting website functionality.

Functional Cookies

These may remember:

• Account preferences
• Language preferences
• Website settings

Analytics Cookies

Where enabled, analytics technologies may help us understand:

• Which pages are visited
• How visitors navigate the website
• Website performance
• Traffic sources

Advertising Cookies

If advertising or remarketing technologies are enabled, cookies or similar identifiers may be used to measure advertising effectiveness or deliver relevant advertising.

Where applicable law requires consent, including in relevant EEA and UK circumstances, non-essential cookies should not be activated until the appropriate consent has been obtained.

You may manage available choices through our Cookie Settings or your browser settings.

We recommend maintaining a separate Cookie Policy describing the actual cookies used by your WordPress website.

6. How We Share Personal Information

We may share personal information with service providers where reasonably necessary to operate our business.

These may include:

Payment Providers

For:

• Payment processing
• Transaction verification
• Refund processing
• Fraud prevention

Shipping and Logistics Providers

For:

• Order fulfillment
• Delivery
• Customs processing
• Shipment tracking

We may provide information such as your:

• Name
• Shipping address
• Telephone number
• Email address
• Order information

Website and Technology Providers

This may include providers supporting:

• Website hosting
• WooCommerce services
• Cloud infrastructure
• Cybersecurity
• Email delivery
• Website maintenance

Analytics and Advertising Providers

Where enabled and legally permitted, certain website or device information may be disclosed to analytics or advertising service providers.

Professional Advisers

We may disclose information to:

• Accountants
• Lawyers
• Auditors
• Insurance providers
• Financial advisers

where reasonably necessary.

Government and Legal Authorities

We may disclose personal information when reasonably necessary to:

• Comply with law
• Respond to lawful requests
• Enforce agreements
• Protect our legal rights
• Investigate fraud or security incidents

Business Transfers

If Glorystar undergoes a merger, acquisition, restructuring, financing, or sale of business assets, personal information may be transferred as part of that transaction, subject to applicable legal requirements.

7. International Data Transfers

Glorystar operates internationally.

Your information may therefore be processed or stored in countries other than the country where you live.

Those countries may have different data protection laws.

Where required by applicable law, we use appropriate safeguards for international transfers, which may include:

• Standard Contractual Clauses
• Contractual data protection obligations
• Adequacy mechanisms
• Other legally recognized transfer safeguards

For EEA users, privacy notices are expected to disclose whether information may be transferred outside the EU.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy and to meet legal, accounting, tax, security, or dispute-resolution requirements.

Retention periods may depend on the type of information.

Where legally required, information will be deleted or anonymized when it is no longer necessary.

9. Data Security

We use reasonable administrative, organizational, and technical safeguards designed to protect personal information against:

• Unauthorized access
• Unauthorized disclosure
• Accidental loss
• Misuse
• Alteration
• Destruction

These measures may include:

• Encryption
• Secure website connections
• Access controls
• Authentication controls
• Server security
• Software updates
• Monitoring
• Backups

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live, you may have some or all of the following rights:

• Right to know what personal information we process
• Right to access personal information
• Right to correct inaccurate information
• Right to request deletion
• Right to restrict certain processing
• Right to data portability
• Right to object to certain processing
• Right to withdraw consent
• Right to opt out of certain advertising or data sharing
• Right to complain to a data protection authority
• Right to appeal certain privacy request decisions where applicable

We will not unlawfully discriminate against you for exercising applicable privacy rights.

11. EEA and UK Privacy Rights

Individuals in the EEA and UK may have rights including:

• Access
• Rectification
• Erasure
• Restriction
• Data portability
• Objection
• Withdrawal of consent
• Rights concerning certain automated decisions

You may also have the right to file a complaint with the supervisory authority in your country.

European and UK regulators specifically recognize rights such as access, correction, deletion, portability, objection and rights relating to automated decision-making.

12. California Privacy Notice

This section applies to California residents where the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), applies to our processing.

Categories of Information We May Collect

During the preceding 12 months, depending on your interactions with our website, we may have collected:

Identifiers

Examples:

• Name
• Email address
• Telephone number
• Postal address
• IP address
• Customer account identifiers

Commercial Information

Examples:

• Products purchased
• Order history
• Transaction records
• Return and refund history

Internet or Electronic Activity

Examples:

• Browser information
• Device information
• Website activity
• Cookie identifiers

Geolocation Information

We may infer an approximate location from your IP address.

Customer Communications

Information contained in:

• Emails
• Customer service requests
• Technical support communications

Payment-Related Information

Certain payment information may be processed by payment providers for transaction purposes.

California Consumer Rights

Subject to applicable exceptions, California residents may have the right to:

• Know what personal information is collected
• Access personal information
• Request deletion
• Request correction
• Receive information about disclosure practices
• Opt out of the sale or sharing of personal information
• Limit certain uses of sensitive personal information where applicable
• Exercise privacy rights without unlawful discrimination

California privacy rules require covered businesses to provide clear instructions for relevant consumer requests, and qualifying opt-out preference signals such as Global Privacy Control may need to be honored.

Sale and Sharing of Personal Information

We do not sell personal information in exchange for money.

However, under some U.S. state privacy laws, certain disclosures to advertising or analytics partners may potentially be defined more broadly as a “sale” or “sharing,” even when no money is exchanged.

If Glorystar Parts uses advertising or cross-site behavioral tracking technologies, applicable users should be provided with an appropriate:

Do Not Sell or Share My Personal Information

or equivalent privacy preference mechanism.

Where required, we also honor legally recognized browser-based opt-out preference signals such as Global Privacy Control.

13. Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law.

Depending on your state and whether the applicable law applies to Glorystar, these may include rights to:

• Access personal data
• Correct personal data
• Delete personal data
• Obtain a portable copy of personal data
• Opt out of targeted advertising
• Opt out of certain sales of personal data
• Opt out of certain profiling
• Appeal the denial of a privacy request

We will process verified requests in accordance with applicable law.

14. Brazil – LGPD Rights

If Brazil’s Lei Geral de Proteção de Dados (“LGPD”) applies, you may have rights including:

• Confirmation that your data is being processed
• Access
• Correction
• Anonymization or blocking in certain cases
• Deletion where applicable
• Portability where applicable
• Information about data sharing
• Withdrawal of consent
• Objection in applicable circumstances
• Review of certain automated decisions

Brazil’s ANPD identifies these rights for individuals under the LGPD.

15. Canada

Where Canada’s PIPEDA or applicable provincial privacy laws apply, we follow applicable principles concerning:

• Accountability
• Identifying purposes
• Consent
• Limiting collection
• Limiting use and retention
• Accuracy
• Safeguards
• Transparency
• Individual access

Canadian privacy guidance recognizes rights to access personal information and challenge its accuracy, among other protections.

16. Marketing Communications

You may unsubscribe from promotional emails at any time by:

• Clicking the unsubscribe link included in the email; or
• Contacting us.

Even after unsubscribing from marketing communications, we may continue sending non-marketing messages necessary for your transactions, such as:

• Order confirmations
• Shipping updates
• Password reset emails
• Account security notifications
• Refund information
• Customer service communications

17. Automated Decision-Making

We generally do not intend to make decisions producing legal or similarly significant effects solely through automated processing.

Certain automated systems may nevertheless be used for purposes such as:

• Fraud screening
• Website security
• Payment risk assessment

Where applicable law provides rights regarding significant automated decisions, we will honor those rights.

18. Children’s Privacy

Glorystar Parts is an industrial laser parts and consumables store and is not directed to children.

We do not knowingly collect personal information online from children under 13 in circumstances covered by the U.S. Children’s Online Privacy Protection Act (“COPPA”).

If we learn that personal information has been collected from a child contrary to applicable law, we will take appropriate steps to delete it.

COPPA applies to sites directed to children under 13 and to certain general-audience services with actual knowledge that they are collecting children’s personal information.

19. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including:

• Payment providers
• Shipping carrier websites
• WhatsApp
• Social media platforms
• External technical resources

We are not responsible for the privacy practices of third-party websites.

We encourage you to review their privacy policies before providing personal information.

20. WhatsApp Communications

If you contact Glorystar Parts using WhatsApp, the information you provide may be processed by WhatsApp and its service providers according to their own privacy terms.

We may use information provided through WhatsApp to:

• Answer product questions
• Identify replacement parts
• Confirm compatibility
• Provide order assistance
• Provide technical support

Do not send payment card numbers, passwords, or other unnecessary sensitive information through WhatsApp.

21. Privacy Requests

To exercise an applicable privacy right, please contact us:

Privacy Email:
sales@glorylaser.com

Website:
https://glorystarparts.com

Mailing Address:
1154 Cadillac Court Milpitas, CA 95035‑3057 Santa Clara County, California, USA

Please include enough information for us to reasonably identify your request.

We may need to verify your identity before processing certain requests, as permitted or required by law.

Authorized agents may submit requests where applicable.

22. Cookie and Privacy Preferences

Where available, you may manage certain privacy choices through:

Cookie Settings

and, where legally required:

Do Not Sell or Share My Personal Information

We may also recognize legally required browser-based privacy preference signals.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to our business
• New website features
• Changes to service providers
• Changes in technology
• Changes in legal requirements

When changes are made, we will update the Last Updated date at the top of this page.

Where required by law, we may provide additional notice before material changes become effective.

Privacy notices should be reviewed and updated when processing practices change; both EU/UK guidance and California rules emphasize clear, accessible and current disclosures.

24. Contact Glorystar Parts

If you have questions about this Privacy Policy or how we handle personal information, please contact:

Glorystar Parts Privacy Team

Email: sales@glorylaser.com

Website: glorystarparts.com

Address: 1154 Cadillac Court Milpitas, CA 95035‑3057 Santa Clara County, California, USA

For general product and parts support, customers may also contact Glorystar through the customer service channels listed on our website.